Get 10% off your first order!

WE SHIP WORLDWIDE. FREE UK & EU SHIPPING OVER £100 + FREE RETURNS

Wishlist
0 View Basket

Return Policy

We want you to absolutely love your purchases, but in case you do change your mind, we offer easy returns free of charge to our UK and EU customers.

  • UK Returns

    Should you wish to return any items from your Fashercise order, please ensure that:

    • the goods are returned within 14 days of despatch
    • the items have not been worn
    • the item tags and Fashercise return tag have not been removed
    • the packaging of branded products has not been damaged (but please feel free to keep the canvas bag and box!)
    • Please note we do not accept returns of underwear or socks.

    How do I return items?

    • Send us an email at [email protected] within 14 days of despatch telling us which items you wish to return and the reasons why you wish to return them. We will send you a Return Code – please make sure to note the Return Code on your package when you return it to us.
    • You can then return your items to us simply using the prepaid label included in your box. Please get proof of postage from the post office, as your items are your responsibility until they reach us.
    • Please note, your items should be returned to us within 14 days of notifying us of your return.

    Can I exchange my items?

    • We offer free exchanges for UK orders. Should you wish to exchange an item for another size or another colour, please email us at [email protected] stating which size or colour you wish to receive and we will aim to despatch the new item to you within 48 hours of receipt of the returned item. Should the item or size no longer be available we will automatically refund you.

    What happens next?

    • We will email you once we have received your items. Should there be an issue with your refund, we will contact you within 48 hours.
    • Refunds will be credited to the original method that was used for purchase. Please allow 3 working days for the refund to be processed.
    • If your order was in the sale or purchased with the use of a discount code, you will receive a refund that includes the discount originally given. If your order consists of multiple items and you want to return one or some of the items, the discount will be a pro rata percentage of the discount originally given, based on the cost of the item(s)
    • Please note that postage costs and local duties/taxes will not be refunded
    • If goods are damaged, soiled, show signs of wear and tear, or returned without original labels they will not be accepted for refund and will be returned to you.
    • Late returns may be accepted at our discretion, however, we can only offer store credit for the late items.

    How do I cancel my order?

    • For UK Standard deliveries, UK Express deliveries and International deliveries, please contact us within 60 minutes of placing your order.
    • Unfortunately, if your order has been dispatched you cannot cancel your order. However, you can return your order to us within 14 days of despatch.

    This returns policy does not affect your statutory rights.

  • European Returns

    We are happy to offer our European customers free returns*

    Should you wish to return any items from your Fashercise order, please ensure that:

    • the goods are returned within 14 days of despatch
    • the items have not been worn
    • the item tags and Fashercise return tag have not been removed
    • the packaging of branded products has not been damaged (but please feel free to keep the canvas bag and box!)
    • Please note we do not accept returns of underwear.

    How do I return items?

    • Send us an email at [email protected] within 14 days of despatch telling us which items you wish to return and the reasons why you wish to return them. We will send you a Return Code and FREEPOST label for you to use.
    • Make sure to note the Return Code on the front of your package when you return it to us.
    • Make sure to ask for proof of postage from your post office, as your items are your responsibility until they reach us.
    • Please note, your items should be returned to us within 14 days of notifying us of your return.
    • EU returns can take up to 3 weeks to get back to us using FREEPOST. Should you choose to return your goods to us using a different shipping method, please send your items to the address below:

    Fashercise
    46 Monmouth Street
    London WC2H 9LE
    United Kingdom

    *Unfortunately we are currently not able to offer free returns to customers in Bulgaria, Croatia, and Cyprus

    Can I exchange my items?

    • Unfortunately we do not offer free exchanges to the EU. If you wish to change your size or colour, we recommend you place a new order with the desired items and return your goods to us using the FREEPOST label.

    What happens next?

    • We will email you once we have received your items. Should there be an issue with your refund, we will contact you within 48 hours.
    • Refunds will be credited to the original method that was used for purchase. Please allow 3 working days for the refund to be processed.
    • If your order was in the sale or purchased with the use of a discount code, you will receive a refund that includes the discount originally given. If your order consists of multiple items and you want to return one or some of the items, the discount will be a pro rata percentage of the discount originally given, based on the cost of the item(s)
    • Please note that postage costs and local duties/taxes will not be refunded
    • If goods are damaged, soiled, show signs of wear and tear, or returned without original labels they will not be accepted for refund and will be returned to you.
    • Late returns may be accepted at our discretion, however, we can only offer store credit for the late items.

    How do I cancel my order?

    • For UK Standard deliveries, UK Express deliveries and International deliveries, please contact us within 60 minutes of placing your order.
    • Unfortunately, if your order has been dispatched you cannot cancel your order. However, you can return your order to us within 14 days of despatch.

    This returns policy does not affect your statutory rights.

  • International Returns

    We do not cover the cost of returning goods from International orders outside of the EU.

    Should you wish to return any items from your Fashercise order, please ensure that:

    • the goods are returned within 14 days of despatch
    • the items have not been worn
    • the item tags and Fashercise return tag have not been removed
    • the packaging of branded products has not been damaged (but please feel free to keep the canvas bag and box!)
    • Please note we do not accept returns of underwear.

    How do I return items?

    • Send us an email at [email protected] within 14 days of despatch telling us which items you wish to return and the reasons why you wish to return them. We will send you a Return Code, which you should note on the front of the package when you return it to us.
    • We recommend using a tracked shipping service, as your items are your responsibility until they reach us.
    • Please note, your items should be returned to us within 14 days of notifying us of your return.
    • Our return address is:

    Fashercise
    46 Monmouth Street
    London WC2H 9LE
    United Kingdom

    What happens next?

    • We will email you once we have received your items. Should there be an issue with your refund, we will contact you within 48 hours.
    • Refunds will be credited to the original method that was used for purchase. Please allow 3 working days for the refund to be processed.
    • If your order was in the sale or purchased with the use of a discount code, you will receive a refund that includes the discount originally given. If your order consists of multiple items and you want to return one or some of the items, the discount will be a pro rata percentage of the discount originally given, based on the cost of the item(s)
    • Please note that postage costs and local duties/taxes will not be refunded
    • If goods are damaged, soiled, show signs of wear and tear, or returned without original labels they will not be accepted for refund and will be returned to you.
    • Late returns may be accepted at our discretion, however, we can only offer store credit for the late items.

    How do I cancel my order?

    • For UK Standard deliveries, UK Express deliveries and International deliveries, please contact us within 60 minutes of placing your order.
    • Unfortunately, if your order has been dispatched you cannot cancel your order. However, you can return your order to us within 14 days of despatch.

    This returns policy does not affect your statutory rights.

  • In Store Returns

    Should you wish to return any items from your purchase bought at our London store, please ensure that:

    • the goods are returned to us in store within 14 days of purchase
    • the items have not been worn
    • the item tags and Fashercise return tag have not been removed
    • the packaging of branded products has not been damaged
    • you bring your original purchase receipt
    • Please note we do not accept returns of underwear or socks.

    How do I return items?

    • You can return your items to us by bringing it back to us in store

    Can I exchange my items?

    • We offer free exchanges in store. Should you wish to exchange an item for another size or another colour, we will happily exchange it for you, depending on availability. Please bring your original purchase with you to the store, unworn and with labels attached within 14 days of purchase, as well as your purchase receipt. Should the item or size no longer be available we will automatically refund you.

    What happens next?

    • Refunds will be credited to the original method that was used for purchase. Please allow 3 working days for the refund to be processed.
    • If your order was in the sale or purchased with the use of a discount code, you will receive a refund that includes the discount originally given. If your order consists of multiple items and you want to return one or some of the items, the discount will be a pro rata percentage of the discount originally given, based on the cost of the item(s)
    • If goods are damaged, soiled, show signs of wear and tear, or returned without original labels they will not be accepted for refund and will be returned to you.
    • Late returns may be accepted at our discretion, however, we can only offer store credit for the late items.

    This returns policy does not affect your statutory rights.

Your Basket